FAQ

Where can I get a festival pass?

Log in to My SFS (create an account, if needed). Select the length of your stay, tickets for extra programme, type of accommodation, or merch and add them to your basket. Review the selected items in your basket. The basket empties when there is no activity for 90 minutes. Select the method of payment and proceed according to the instructions. You can pay online with a debit card or send us the money via bank wire transfer. Online payments are confirmed immediately. On-site payments are possible only in exceptional circumstances.

What are accepted payment methods?

We prefer online debit card payment. These payments are confirmed via email. If you don’t have a debit card, please use wire transfer. We should receive the payment within three days, therefore all payments should be made by July 20. International payments can only be made using a debit card. On-site payments are possible only in exceptional circumstances.

Can I go to a movie even if I don’t have a festival pass?

Yes, you can buy a 6-ticket or a 10-ticket pack with the ticket vouchers for a movie of your own choice. The packs are available in My LFS and, starting July 1, at MIC Uherské Hradiště (information centre located in Masaryk Square) or during the festival at the Festival Shop. The tickets are not on your name. Holders of the passes can buy tickets via our accreditation system and share them with their friends or family. A 6-ticket pack is for 690 CZK, a 10-ticket pack for 990 CZK. There is a limited number of ticket packs, so don’t leave it to the last minute!

What are the benefits of having a festival pass?

Holders of festival passes have free admission to all film screenings and art exhibitions. They can buy tickets for our off-programme with a 50% discount. They can also enjoy discounts at selected restaurants and cafés.

 

Where can I pick up my festival pass, tickets and merch?

If you’ve paid in advance, you can collect your passes and tickets in Hvězda Cinema. If you need to make a last-minute purchase, go to the Festival Centre outside Hvězda Cinema. And if you don’t want a festival pass, you can just buy the ticket packs in our Festival Shop.

 

What kind of discount can I get?

All students (ISIC, KM EURO 26 Student, ALIVE card holders or the holders of a student status certificate), teachers (ITIC card holders), 60+ seniors, disabled persons and film club members can obtain a discount. Please present the documents within three days following your purchase. You can either upload the documents via our accreditation system or email them at slevy@lfs.cz. You will receive the confirmation by email. Each participant can only apply for one type of a discount.

Disabled persons can obtain a 50% discount for you and your guardian. In this case, a handicapped person will pay the full price and will receive two accreditations. Please email us your requests in advance at slevy@lfs.cz.

Are film screenings marked with age ratings?

15 and 18 rated films are labelled in our daily programme. All other screenings are suitable to anyone over 6 with a valid ticket or festival pass.

Can I make a reservation or buy a ticket for a particular screening?

No, there is no reservation system at the SFS. Please come to the screenings well in advance.

Is Industry programme in the tents open to the public?

Yes, our Industry programme in the park is open to public, but the holders of festival passes have first priority. Others will be let in ten minutes before the start of the programme if the capacity allows it. The film lectures are usually highly attended, so if you are planning to visit any of these debates, it’s better to buy a 1-day pass.

Where can I book my accommodation?

Holders of festival passes can select from various types of festival accommodation. We offer places for sleeping bags in schools, gyms or tent camps or beds/rooms in several dormitories (UTB and Mojmír). Additional reservations can be also made during the SFS in our Festival Centre. At this stage, we will sell accommodation regardles of your status (both holders of passes and tickets) based on the actual occupancies.

Is there Lost and Found?

The Lost and Found will be situated in our Festival Shop. After the festival, email your requests regarding the lost property at produkce@lfs.cz.

Is there a free PC point at the festival?

Yes, if you need to buy a festival pass or tickets, you can use computers in our Festival Shop.

What are the opening hours of SFS Festival Centre, SFS Accreditation Point and SFS Festival Shop?

Friday, July 26: 10 a.m. to 11 p.m.
All following days: 8 a.m. to 10 p.m.
Sunday, August 4: only the Festival Shop from 8 a.m. to 2 p.m.

Can I bring my dog?

No animals are allowed to the festival screening rooms.

Cancellation policy

If you’ve already bought your festival pass, tickets to our off-programme or booked your accommodation, but cannot come to the festival, we will refund part of your money according to the following rules:

– 90% of the amount before June 30,
– 50% of the amount from July 1 to July 20,
– we will refund the money to your bank account within 30days,
– no refunds will be issued after July 21, but you can rebook your festival pass to someone else.

If you decide to stay longer, you will just cover the price difference.

If you need to cancel your festival pass, please email us at platby@lfs.cz.